Cancellation & return

Right of withdrawal:

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. 


In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). 

You can use the sample cancellation form attached below, although this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

If you would like to exchange an item, you can simply return the old item to us and order the new item.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. 

If you paid via PayPal, we will refund you the amount via PayPal. If you have chosen another payment method (e.g. via SEPA, bank transfer, credit card, Apple Pay), we will transfer the amount to your bank account. The customer bears the shipping costs of the return. We recommend insured shipping with a tracking number. Please keep the return receipt so that you can provide proof of the return in the event of a loss.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Cancellation form:

(If you want to cancel the contract, please fill out this form and send it back.)

– To [here the name, address and, if applicable, the fax number and email address of the entrepreneur must be inserted by the entrepreneur]:

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for paper notification) – Date


(*) Delete what is not applicable.